All Machines supplied by ourselves come complete fully built and tested before collection or delivery.

01793 822798 - 07831 232675

©2019 by Tom Dilley Sewing Machines Swindon.

NOT VAT REG

Terms and Conditions & GDPR

PRIVACY NOTICE

Background

Tom Dilley Sewing Machines understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us
    Tom Dilley Sewing Machines.
    Main trading address: 64 Farrfield, Swindon, Wiltshire, SN2 7QL - NOT VAT REG
    Data Protection Officer: Tom DIlley.

    Email address: Tomsew@ntlworld.com. Telephone number: 01793 822798.

  2. What Does This Notice Cover?

    This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  3. What Is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    The personal data that we use is set out in Part 5, below.

  4. What Are My Rights?
    Under the Data Protection Legislation, you have the following rights, which we will

    always work to uphold:

    1. a)  The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

    2. b)  The right to access the personal data we hold about you. Part 10 will tell you how to do this.

    3. c)  The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part

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11 to find out more.

  1. d)  The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.

  2. e)  The right to restrict (i.e. prevent) the processing of your personal data.

  3. f)  The right to object to us using your personal data for a particular purpose or purposes.

  4. g)  The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

  5. h)  The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  6. i)  Rights relating to automated decision-making and profiling. we do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.

5. What Personal Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data.

Data Collected

How [We] OR [I] Collect the Data

Identity Information including Name and Title

Face to face, telephone, email or website communication

Contact information including Address, Email and Telephone Number

Face to face, telephone, email or website communication.

Payment information including Card Details

Face to face, telephone, email or website communication.

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6. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will or may use your personal data, and our lawful bases for doing so:

What We Do

What Data We Use

Our Lawful Basis

Administering our business.

Name, Title, Address, Email, Telephone Number.

Legitimate interests in the course of selling, servicing and repairing sewing machines and sewing machine parts.

Supplying our products and services to you.

Name, Title, Address, Email, Telephone Number.

Legitimate interests in the course of selling, servicing and repairing sewing machines and sewing machine parts.

Managing payments for our products and services.

Name, Title, Address, Email, Telephone Number. Payment details.

Legitimate interests in the course of selling, servicing and repairing sewing machines and sewing machine parts.

Communicating with you.

Name, Title, Address, Email, Telephone Number.

Legitimate interests in the course of selling, servicing and repairing sewing machines and sewing machine parts.

Supplying you with information by email that you have opted-in-to (you may opt-out at any time via email)

Name, Title, Address, Email, Telephone Number.

Legitimate interests in the course of selling, servicing and repairing sewing machines and sewing machine parts.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

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In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data

How Long We Keep It

Identity Information

5 years after the end of the Tax Year of transaction under HMRC rules

Contact information

5 years after the end of the Tax Year of transaction under HMRC rules.

Payment information

Destroyed once payment is taken

  1. How and Where Do You Store or Transfer My Personal Data?
    We will only store or transfer your personal data within the UK. This means that it will

    be fully protected under the Data Protection Legislation.

    The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

    •   limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

    •   procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

  2. Do You Share My Personal Data?
    We will not share any of your personal data with any third parties for any purposes,

    subject to the following exceptions.

    If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

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  1. How Can I Access My Personal Data?

    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

    We will respond to your subject access request within 28 Days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  2. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of Tom Dilley):

    Email address: Tomsew@ntlworld.com.

  3. Changes to this Privacy Notice

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Any changes will be made available via our website. This Privacy Notice was last updated on 26/02/2019.

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STANDARD TERMS AND CONDITIONS FOR THE SALE OF GOODS

 

BACKGROUND:

These Terms and Conditions are the standard terms for the sale of goods via Telephone and Internet by Tom Dilley Sewing Machines whose main trading address is 64 Farrfield, Swindon, Wiltshire, SN2 7QL.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day”

“Calendar Day” “Chosen Carrier”

“Contract” “Goods”

“Month” “Order”

“Order Confirmation” “Pre-Contract Information”

“Premium Delivery”

“Price”
“Returns Address”

“Special Price” “Standard Delivery”

means any day other than Saturday or Sunday or bank holiday;

means any day of the year;

means Royal Mail or Hermes, whom We shall use to dispatch the Goods to you;

means the contract for the purchase and sale of Goods, as explained in Clause 3;

means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);

means a calendar month;

means your order for the Goods, made via Telephone or Internet;

means Our acceptance and confirmation of your Order as described in Clause 3;

means information about Tom Dilley Sewing Machines, the Goods, pricing, and your legal rights that We are required to provide under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and all of which will be made available to you via email;

means Our premium delivery option(s), available for an additional charge over Standard Delivery as set out in sub-Clause 6.6.2;

means the price payable for the Goods;

means Tom Dilley Sewing Machines, 64 Farrfield, Swindon, Wiltshire, SN2 7QL

means a special offer price payable for the Goods; means Our standard delivery method,; and

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“We/Us/Our” means Tom Dilley Sewing Machines, whose main trading address is 64 Farrfield, Swindon, Wiltshire,

SN2 7QL

1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, text message, fax or other means.

  1. Information About Us

    1. 2.1  Tom Dilley Sewing Machines whose main trading address is 64 Farrfield,

      Swindon, Wiltshire, SN2 7QL.

    2. 2.2  WE ARE NOT VAT REG

  2. The Contract

    1. 3.1  These Terms and Conditions govern the sale of goods by Us, via Telephone and Internet and will form the basis of the Contract between Us and you. Before submitting your Order, you should ensure that you have read these Terms and Conditions and the Pre-Contract Information carefully.

    2. 3.2  Nothing provided by Us including, but not limited to, information given over telephone, sales and marketing literature, price lists and other information constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.

    3. 3.3  A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing by email.

  3. Description and Specification of Goods

    1. 4.1  We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate Nothing, however, excludes Our liability for mistakes due to negligence on Our part.

    2. 4.2  We are required by law to supply Goods that conform to the Contract. If you receive any Goods that do not conform to the Contract, please refer to Clause 8.

    3. 4.3  If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any verbal descriptions, sales and marketing literature, price lists or any other information We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Goods, you may return the Goods to Us as provided in Clause 8. If as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.

    4. 4.4  We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.

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5. Orders

  1. 5.1  All Orders for Goods made by you via Telephone, Email or messenger will be

    subject to these Terms and Conditions.

  2. 5.2  You may change your Order at any time before We dispatch the Goods by contacting Us. Requests to change Orders do not need to be made in writing.

  3. 5.3  If your Order is changed, We will inform you of any change to the Price in writing.

  4. 5.4  If you change your mind, you may cancel your Order at any time before We dispatch the Goods by contacting Us. Please refer to Clause 9 for details of your cancellation rights.

  5. 5.5  We may cancel your Order at any time before We dispatch the Goods in the following circumstances:

5.5.1 The Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or

5.5.2 An event outside of Our control continues for more than 1 Month (please see Clause 12 for events outside of Our control).

If We cancel your Order under sub-Clause 5.5 and you have already paid for the Goods, the payment will be refunded to you within 7 Days. If We cancel your Order, you will be informed by 7 Days

6. Price and Payment

  1. 6.1  The Price of the Goods will be that at the time of your Order.

  2. 6.2  If We offer a Special Price, the Special Price will be valid for 7 Days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. If the Special Price requires a promotion or voucher code and you are unable to provide a valid promotion or voucher code when making your Order, the Special Price will not be available to you. Orders placed during the validity period of a Special Price will be accepted at the Special Price even if We do not accept your Order until after the period has expired.

  3. 6.3  Our Prices may change at any time, but these changes will not affect any Orders that We have already accepted.

  4. 6.4  We have made every reasonable effort to ensure that Our Prices are correct. Prices will be checked when We process your Order. If the correct Price of the Goods is lower than that shown, you will be charged the lower Price. If the correct Price of the Goods is higher than that shown, we will inform you and ask you how you wish to proceed.

  5. 6.5  

  6. 6.6  Our Prices do not include the cost of delivery. The cost of your chosen delivery method will be added on to the final sum due

  7. 6.7  All payments for Goods must be made in advance before We can dispatch the Goods to you.

  8. 6.8  We accept the following methods of payment:

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  1. 6.8.1  Cash or Cheque;

  2. 6.8.2  Debit Card;

  3. 6.8.3  Bank Transfer.

  4. 6.8.4  Paypal.

6.9 We do not charge any additional fees for any of the payment methods listed in sub-Clause 5.8.

  1. Delivery

    1. 7.1  Please note that delivery is only possible within the United Kingdom

    2. 7.2  When We send you an Order Confirmation, We will provide, along with a confirmation of the Pre-Contract Information, an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Goods and your location. In any event, subject to any circumstances beyond Our control, and subject to any longer period to which you agree when placing your Order (for Goods that We stock only on demand, for example), Goods will be delivered to you no more than 30 Calendar Days after the date that the Contract is formed (see sub-Clause 3.3).

    3. 7.3  If you indicate when placing your Order that you wish to collect the Goods from Us yourself you may do so after receiving Our Order Confirmation, at an agreed time.

    4. 7.4  Delivery will be deemed to have taken place when the Goods have been received at your chosen delivery address or, if you are collecting the Goods from Us yourself, when you have collected the Goods.

    5. 7.5  If for any reason Our Chosen Carrier is unable to deliver the Goods at your chosen delivery address, the Chosen Carrier will leave a card for you to rearrange deliver.

    6. 7.6  The responsibility (sometimes referred to as the “risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause 7.4 at which point it will pass to you.

    7. 7.7  You own the Goods once we have received payment in full for them.

  2. Faulty, Damaged or Incorrect Goods

    1. 8.1  By law, we must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.

    2. 8.2  Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a repair of the Goods or a replacement.

    3. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If you request a repair or replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

  3. 8.3  Please note that you will not be eligible to claim under this Clause 8 if We informed you of any faults, damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 8 merely because you have changed your mind. If you are a consumer in the European Union, you have a statutory right to a 14 day cooling off period within which you can return Goods for this reason. Please refer to Clause 9 for more details.

  4. 8.4  To return Goods to Us for any reason under this Clause 8, you may do so at an agreed date and time or you may return them by post or another suitable delivery choice to Our Returns Address. We will be fully responsible for the costs of returning Goods under this Clause 8 and will reimburse you where appropriate.

  5. 8.5  Refunds (whether full or partial, including reductions in price) under this Clause 8 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.

  6. 8.6  Any and all refunds issued under this Clause 8 will include all delivery costs paid by you when the Goods were originally purchased.

  7. 8.7  For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

9. Your Right to Cancel If You Change Your Mind

  1. 9.1  As a consumer in the European Union you have a statutory right to cancel your Contract with Us up to 14 Calendar Days after the Goods come into your physical possession (i.e. you or another person identified by you taking delivery of the Goods under sub-Clause 7.4). You may cancel your Contract and return the Goods to Us for any reason under this right. If you wish to cancel your Order before receiving Our Order Confirmation or if you wish to cancel the Contract after receiving the Order Confirmation but before We have dispatched the Goods, sub-Clauses 9.2, [9.3], 9.8.4 and 9.10 will apply.

  2. 9.2  If you wish to exercise your right to cancel under this Clause 9, you must inform Us of your decision. You may do so in any way that is convenient to you. Please ensure that you inform Us of your decision to cancel before the

period in sub-Clause 9.1 expires. (Note that the cancellation period is defined as whole Calendar Days. If, for example, you send Us an email or a letter by 23:59 on the final day of the cancellation period, your cancellation will be valid and accepted. Alternatively, please contact Us:

  1. 9.2.1  By telephone on 01793 822798;

  2. 9.2.2  By email on Tomsew@ntlworld.com; or

  3. 9.2.3  By post at 64 Farrfield, Swindon, Wiltshire, SN2 7QL

  1. 9.3  You must return the Goods to Us no more than 14 Calendar Days after the day on which you have informed Us that you wish to cancel under this Clause 9.

  2. 9.4  You may return Goods to Us in person during Our business hours or you may return them by post or another suitable delivery service of your choice to Our Returns Address. For Goods returned under this Clause 9 We will reimburse you for reasonable postage or shipping costs.

  3. 9.5  Refunds under this Clause 9 will be issued to you within 14 Calendar Days of the following:

    1. 9.5.1  The day on which We receive the Goods back; or

    2. 9.5.2  If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

  4. 9.6  Refunds under this Clause 9 may be subject to deductions in the following circumstances:

    1. 9.6.1  Refunds may subject to deductions for any diminished value in the Goods resulting from your excessive handling of them. For the purposes of this Clause 9, “excessive handling” means any more handling than is reasonably required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop).

    2. 9.6.2  We will make no deductions for damage to delivery packaging (i.e. additional packaging into which We have placed the Goods in their original packaging such as bubble wrap and a brown box) but We may make deductions if the original packaging has been damaged (e.g. torn or otherwise unsealed in a way that would make it difficult or impossible to reseal the packaging and resell the Goods in “new” condition).

    3. 9.6.3  Standard Delivery charges (see sub-Clause 6.6) will be reimbursed in full along with the Price of the Goods, however We cannot reimburse any additional costs for Premium Delivery. If you chose a Premium Delivery option when you ordered the Goods, We will only reimburse the equivalent Standard Delivery costs as part of your refund.Refunds under this Clause 9 will be made using the same payment method you used when ordering the Goods.

10. Guarantee
10.1 Our guarantee does not apply to any defects in the Goods caused by:

10.1.1 Normal wear and tear;
10.1.2 Deliberate damage and/or misuse of the Goods;

  1. 10.1.3  Accidental damage;

  2. 10.1.4  Failure to use the Goods in accordance with their instructions (where applicable); or

  3. 10.1.5  The alteration or repair of the Goods by you or any third party that is not authorised by Us.

New Goods are provided with a manufacturer’s guarantee. For further details and terms please refer to the manufacturer’s guarantee documentation supplied with the Goods.

10.2 The manufacturer’s guarantee exists in addition to your legal rights as a consumer (that the Goods match Our description, that they are of satisfactory quality and that they are fit for purpose). More information on your rights as a consumer can be obtained from your local Citizens Advice Bureau or Trading Standards Office.

  1. Our Liability

    1. 11.1  We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

    2. 11.2  We only supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

    3. 11.3  Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

    4. 11.4  Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

  2. Events Outside of Our Control (Force Majeure)

    1. 12.1  We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

    2. 12.2  If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

  3. 12.2.1  We will inform you as soon as is reasonably possible;

  4. 12.2.2  Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;

  5. 12.2.3  We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

  6. 12.2.4  If the event outside of Our control continues for more than 1 Month. We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;

  7. 12.2.5  If an event outside of Our control occurs and you wish to cancel the Contract, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.

  8. Communication and Contact Details

    1. 13.1  If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 017938 822798 or by email at tomsew@ntlworld.com.

    2. 13.2  For orders, payments and delivery please contact Us by telephone at 01793 822798 or by email at tomsew@ntlworld.com.

    3. 13.3  In certain circumstances you may wish to contact Us about specific issues:

      1. 13.3.1  To return non-compliant Goods please use the contact details provided in Clause 8;

      2. 13.3.2  For cancellations under your right to a cooling off period please refer to Clause 9.

  9. Complaints and Feedback

    1. 14.1  We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

    2. 14.2  All complaints are handled in accordance with Our complaints handling policy and procedure, available from tomsew@ntlworld.com.

    3. 14.3  If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

      14.3.1 By email, addressed to tomsew@ntlworld.com 14.3.2 By contacting Us by telephone on 01793 822798

  10. How We Use Your Personal Information (Data Protection)

15.1 All personal information that We may use will be collected, processed, and

held in accordance with the provisions of EU Regulation 2016/679 GeneralJ C Accounting Ltd – 01945 429813

Data Protection Regulation (“GDPR”) and your rights under the GDPR.

15.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from tomsew@ntlworld.com.

  1. Other Important Terms

    1. 16.1  We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

    2. 16.2  You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

    3. 16.3  The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions

    4. 16.4  If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

    5. 16.5  No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

  2. Governing Law and Jurisdiction

    1. 17.1  These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.

    2. 17.2  Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

J C Accounting Ltd – 01945 429813